Privacy Policy

Last updated: September 2023

1. Introduction

Victoria Bay Eco-Tourism ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Register on our website
• Book a tour or service
• Subscribe to our newsletter
• Complete a contact form
• Participate in surveys or promotions

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, operate, and maintain our services
• Process your bookings and transactions
• Send you promotional communications
• Respond to your comments, questions, and requests
• Improve our website and services

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

You have the right to access, correct, or delete your personal information. You may also object to our processing of your personal information or request that we restrict the processing.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].

Terms and Conditions

Last updated: September 2023

1. Agreement to Terms

By accessing or using Victoria Bay Eco-Tourism's website and services, you agree to be bound by these Terms and Conditions.

2. Booking and Payments

All tours and services must be booked in advance. A deposit may be required to secure your booking. Full payment is due prior to the commencement of the tour.

3. Cancellation Policy

Cancellations made more than 48 hours before the tour will receive a full refund. Cancellations within 48 hours will be charged a 50% fee. No-shows will be charged the full amount.

4. Participant Responsibilities

Participants must:

• Follow all instructions from guides
• Disclose any medical conditions or limitations
• Respect the natural environment and wildlife
• Arrive on time for scheduled tours

5. Liability Waiver

Participation in our tours involves inherent risks. By booking with us, you acknowledge these risks and agree to release Victoria Bay Eco-Tourism from liability for any injuries or damages.

6. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms.

7. Governing Law

These terms shall be governed by and construed in accordance with the laws of Hong Kong.

8. Contact Information

For any questions about these Terms and Conditions, please contact us at [email protected].